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Terms And Conditions

Return Policy

You may return unopened and unused products in original, sellable condition within 15 days of receipt for a refund equal to the product amount (not including shipping charges). You must request a return authorization number by sending us an email at sales@dee-o-gee.com or by calling us at add phone # here. 

Please make sure to indicate your order number, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to:

Dee-O-Gee.com Returns

16 N. 9th Ave, Ste 6

Bozeman, MT  59715

 

Exchanges:

Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.  Please note that the product you want to exchange must be unopened and unused in original, sellable condition. Please note: Pet Beds cannot be exchanged.

Raw Food:  Please note that for health safety reasons, we cannot accept returns of frozen raw food. All frozen raw food sales are final.

Books: Books may not be returned. 

Canned Food:  We do not take returns on partial cases of canned food since they are available to order by the each.

Jax and Bones & West Paw Beds:  

Please call us within 7 days of receipt to obtain an authorization number for the return. The merchandise must be in its original packaging and unused to be considered for a full store credit or exchange. We reserve the right to determine whether the item has been used or washed.  Shipping and handling is not refundable - you will be responsible for the shipping cost of returning unless it is a manufacturing defect.  We reserve the right to determine whether the item has been used or washed. All return orders are subject to a 25% restocking fee.

 

Mis-shipment:  If you have received an incorrect item, please send an email to sales@dee-o-gee.com or call us at 1-877-551-2DOG (2364). Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 15 day return policy period.

Refused Delivery:  If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.) 

Cancelled Orders:  Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.

Method of Credit: We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.  

Free Shipping Refunds: The shipping charges are not refundable, which includes items that are labeled in our FREE SHIPPING offers. If a customer wishes to return a product that offered "Free Shipping", the actual shipping costs Dee-O-Gee.com incurred to ship the product as a "free shipping" promotion will not be refunded to the customer.

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Dee-O-Gee. The collective work includes works that are licensed to www.dee-o-gee.com. Copyright 2008, Dee-O-Gee, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.dee-o-gee.com or purchasing www.dee-o-gee.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.dee-o-gee.com or to purchase www.dee-o-gee.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.dee-o-gee.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Dee-O-Gee used in the site are trademarks or registered trademarks of Dee-O-Gee.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.dee-o-gee.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.dee-o-gee.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.dee-o-gee.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
www.dee-o-gee.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.dee-o-gee.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a www.dee-o-gee.com product is mistakenly listed at an incorrect price, www.dee-o-gee.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.dee-o-gee.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.dee-o-gee.com shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.dee-o-gee.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
www.dee-o-gee.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.dee-o-gee.com.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Montana, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.dee-o-gee.com products) shall be in the state or federal courts located in Gallatin County, Montana. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.dee-o-gee.com products) must be commenced within one (1) year after the claim or cause of action arises. www.dee-o-gee.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.dee-o-gee.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.dee-o-gee.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
www.dee-o-gee.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.dee-o-gee.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.dee-o-gee.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.dee-o-gee.com in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless www.dee-o-gee.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, www.dee-o-gee.com may link to sites operated by third parties. However, even if the third party is affiliated with www.dee-o-gee.com, www.dee-o-gee.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.dee-o-gee.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.dee-o-gee.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Hours : Mon- Fri 10a-6p • Sat 10a-5p / Grooming : Mon-Sat 9-5 By Appointment
8th & Main
801 W. Main
&
Downtown
424 E. Main
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